It is true, one bad client will tell a dozen people of their experience and one good client will tell three people of their experience. The more contact you have with your client during and after the initial sale is essential to keeping them happy. There are many ways to improve your client relations, referrals, and retention. There are several affordable, yet effective options to improve profits and customer satisfaction if done on a consistent basis. Often a business owners has come up with effective ways to improve client relations but has not had the time to get the idea off the ground. Others, are unique, individualized items that can be simple yet productive in increasing client relations. J Erickson Consulting would like to extend to you this invitation to let us help you increase your clients satisfaction and improve your bottom line. We can offer our ideas or take your idea and make it work.
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The biggest asset other than your employees is your clients. Do you know the cost of replacing a lost client?
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Where you happy with the growth in your company this past year?
What are your clients saying about you?
Have you tried advertising only to be dissappionted?
What if you increased your average sale by 10%, 20%, even 30%?
Where do you find your best clients at?
Have you asked your client if they would buy from you again?
Where do you find good sales people?
What would make your phone ring?
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